Mind the gap – the key to an effective #digitalworkplace

mind the gapIf I was in the happy position of designing a new digital workplace completely from scratch, I would develop a beautiful suite of applications which seamlessly ooze into one another and which dance daintily onto the variously sized screens used by employees in offices, on trains and while sitting comfortably on heated toilet seats … I think you get the idea!

However, in the real world, a digital workplace is a cobbled together bunch of bits and pieces, from e-mail to expenses systems, developed and purchased by a company over many years. In most cases, making wholesale changes to your bits and bobs to bring them closer together in terms of usability and user experience is out of the question.

This only really leaves one option. Being clever with the spaces between your digital workplace components. How you design a fluid user experience into these spaces will make or break your digital workplace. In fact, if you’re not clever with the way you squeeze your users through these narrow spaces, they probably won’t even know they’re in a digital workplace at all.

I think taking this approach is pragmatic, simpler, quicker and cheaper than focussing on the experience inside each application. It also feels much less daunting and more do-able.

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